Return Policy

At Skipzy, our goal is to make kidswear shopping simple, stress-free, and flexible for parents. We understand that sometimes you may need to return or exchange an item.

1. Return & Exchange Window

• You may return or exchange any purchased item within 7 days of receiving it.
• After 7 days, we will not be able to accept returns or exchanges.

2. Eligibility for Returns

For a return or exchange to be accepted:

• The item must be unused, unworn, and in the same condition as when purchased.
• It must be in its original packaging with tags intact.

3. Non-Eligible Cases

We will not be able to process returns in the following cases:

• If the item is returned after 7 days.
• If the item has been worn, washed, or damaged.
• If the original tags or packaging are missing.

4. Refunds & Exchanges

• Refunds will be processed within 3–5 working days after the returned item is received and inspected.
• In case of an exchange, we will coordinate with you to provide a suitable replacement.
• For special or limited edition items, refunds may be provided as a Zoddle credit note.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please inform us within 24 hours of purchase.
• Kindly share a photo or short video of the item highlighting the issue.

6. How to Initiate a Return

• Contact our team via WhatsApp (+91 8088036107) and we'll guide you through the process.
• Our representative will arrange a convenient pickup or exchange at your doorstep.